Shipping

48 hour shipment*

*For small to medium size orders consisting of components only (no production required).

Orders that include aluminium profiles may take up to 5 business days to ship, particularly in the case of custom size cuts.

Orders for machine kits will typically take 1 to 2 weeks.

Stock constraints and periods with a high volume of business may increase the time we take to ship:

If a specific product has a stock constraint, you should expect a warning about this on its product page, with an indication of the expected lead time.

If we are going through a very busy period and are experiencing some delay, there should be a warning about this on the "View all" page, underneath your shopping list.

If there's an unexpected delay, you should expect to be contacted by us directly, either via e-mail or telephone.

Delivery in 3 business days

We ship all orders via DHL Express, which has a reference delivery time of 3 business days for destinations in North America.

This delivery time is a reference, not a contractual commitment (unexpected delays may still happen sometimes, and the courier will not be liable if they do).

Ships from the Eu

Our headquarters is in the south of Portugal, which means that if you’re ordering from within the EU, you’re in luck when it comes to shipping costs and delivery times - and best of all, you will have no customs hassle.

Shipping information

Multiple box shipments: boxes often get separated in transit and end up being delivered at different times. Box separation is not an issue as long as you can see all the boxes on your tracking information.

Pre-paid Delivery Tax & Duty! For a smoother delivery experience, the costs we charge at check-out already include all customs fees. This means no surprises or hassle at customs. Worry not, your order will be with you soon!

Shipping warranty

Your shipment is insured against transport damages, missing items and package loss, but please be aware that you have a limited time window of 10 days after delivery to report issues, before your insurance expires!

Inspect: inspect your boxes as you receive them and photograph any signs of damage/patching before opening them.

Report to the courier: if you find signs of damage when the order is being delivered, ask the courier to make a note about this on the proof of delivery.

Complain to Rat Rig: do not open a complaint with the courier, simply contact us directly and immediately at sales@ratrig.com and we will take care of everything. Take pictures of all boxes before unpacking, and then take pictures of any damages you find in your components.

Signature Release: please be aware that if you choose the "Signature Release" delivery option, you are releasing both Rat Rig and DHL of any responsibility if your packages get stolen.